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Frequently asked questions

Quick answers to the things players ask most. Still stuck? Our support team is on live chat 24/7.

General

Can anyone play at Betty Wins Casino?
You must be at least 18 years old to open an account or play. See our Underage Gaming policy for details.
Are there country restrictions?
Yes. Online gambling is legal in many countries but not all, and it is each player's responsibility to check their own local laws before registering or wagering. A number of jurisdictions are prohibited from real-money play — the current list is set out in our Terms & Conditions.
What games can I play?
A large library of slots, classic table games like blackjack and baccarat, video poker, and jackpot and progressive titles.

Withdrawals

Which methods have instant withdrawal?
E-wallet cashouts via Bitcoin or Litecoin are processed instantly on request. Other methods are typically completed within 24 hours.
How do I request a withdrawal?
Open the Cashier and choose Withdraw. Payouts return to the method you deposited with.
How many withdrawals can I make per day?
One withdrawal per account, computer, IP and player per day.
Can I withdraw to a different account than I deposited from?
No. For security, withdrawals are processed back to the account used to deposit.

Deposits

How do I deposit?
Open the Cashier, select Deposit, choose your method and amount, and follow the on-screen steps. See Banking for supported crypto.

Promotions

Can I withdraw deposit-bonus funds?
Deposit-bonus funds are for wagering and cannot be withdrawn directly; winnings from them can be, subject to the promotion's terms.
What if I break a promotion rule?
Unused funds and winnings tied to that promotion may be void, as set out in the promotion's terms.
How many non-deposit promotions can I claim between deposits?
One, unless a specific promotion states otherwise. New players can find plenty of no-deposit codes and free spins to start.
Are there hidden rules?
No. If a rule isn't shown on the site or in the lobby, we treat it as not applying. If you're unsure, contact support 24/7.

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