KYC policy
Know Your Customer checks keep accounts secure and payouts clean. Here’s when they apply and what to expect.
Why we verify
Identity verification protects against fraud, underage play and money laundering, and is a condition of our licence. It also protects you: it makes sure winnings are paid to the right person.
When verification is required
We may request verification before a first withdrawal, when unusual activity is detected, or to meet regulatory thresholds. Playing can usually continue while verification is completed.
What we may ask for
- Proof of identity (government-issued photo ID).
- Proof of address (a recent utility bill or statement).
- Proof of payment method ownership, where relevant.
How your data is handled
Documents are used only for verification and are stored securely in line with our privacy and data-protection obligations. Link your full privacy policy here. Do not send sensitive documents by email — upload them through the secure channel provided in your account.